1. Scope
This policy applies to information processed through the public SPK Nova Systems website. Separate customer deployments, hosted platforms and staff systems may require their own privacy notices because the data and responsibilities can differ.
2. Information we collect
When you submit a project request, the website can collect your name, organisation, email address, phone number, project type, location, budget range and the project summary you provide. We may also receive information you send directly by email or other contact channels.
Our servers may generate technical and security records needed to operate and protect the service, such as request/error logs and session information.
3. How we use information
We use submitted information to review and respond to enquiries, scope requested work, communicate about projects or support, maintain service security, troubleshoot faults, keep appropriate operational records and meet applicable legal obligations.
We do not describe information collected for one purpose as being available for unrestricted reuse.
5. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate operational or record-keeping needs, dispute handling, and applicable legal requirements. Retention can therefore vary by record type.
6. Security
We use technical and organisational controls intended to protect information against unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security, so controls should be reviewed as systems and risks change.
7. Your choices and rights
Ghana's Data Protection Act, 2012 (Act 843) regulates the processing of personal information and establishes the Data Protection Commission. Depending on the circumstances and applicable law, you may have rights relating to access, correction, objection or other handling of your personal information.
To ask about information you submitted through this website, contact us using the address below. We may need to verify your identity before acting on a request.
9. Contact
Privacy enquiries about this website can be sent to info@spknova.com.
10. Changes to this notice
We may update this policy when the website, our processing activities or applicable requirements change. The updated date at the top of this page identifies the current published notice.